Privacy policy

Last updated: 12 November 2026

Nadhra’s app isn’t out yet. This policy covers what exists today: this website, Nadhra’s social media accounts and the messages you send us. When the app launches, its own full privacy policy will replace this one.

Who we are

Nadhra is run by an individual, not a company, who is responsible for the personal information this policy describes (“we”, “us”). If a company ever takes over Nadhra, we’ll say so here and on our social media accounts before it happens. You can reach us at [email protected].

This website

This website has no sign-up form, sets no cookies and has no advertising trackers, and it loads no fonts, scripts or videos from other companies’ servers. Our hosting provider delivers the pages and keeps them secure, and to do that it processes technical details such as your IP address and browser type. We don’t use these details to identify you.

To learn which posts bring visitors and what they tap, we count visits through our analytics provider. For each page you open we record the page, the website or campaign that brought you, the buttons you tap and the questions you open, how far down you scroll, how fast and smoothly the page loads and responds, your country, the page’s language, your device’s light or dark setting, your browser window’s width and the time. Each page you open gets a random number that lasts only while it is open, so we can’t link your visits or recognise you later. Nothing is stored on your device for this, and your IP address isn’t sent. If your browser sends a Global Privacy Control signal, we don’t count your visit. If a page breaks, an error report goes to our error-monitoring provider with technical details only: the type of error and a shortened error message, where in the site’s code it happened and how it was caught, the page, the time, how serious it is, a random report number, the name and version of the reporting tool, and that it came from the live website. It doesn’t include your IP address.

If you choose the site’s language or its appearance (light or dark) at the bottom of a page, your browser saves that choice on your device only. Nothing about it reaches us.

If you tap “Request the Android app”, we record an anonymous request: we only count requests, with no name, email address or cookie, and we don’t keep your IP address. Your browser also remembers on your device that you asked, to cut down repeat requests from the same browser.

Our social media accounts

Nadhra has accounts on Instagram, Facebook, Threads, TikTok, YouTube and X. When you follow us, react to a post, comment, share or send us a message, we see what the platform shows us, such as your username, your profile picture and what you write. Each platform’s own privacy policy covers your account there.

We use this information to reply to you, to run our accounts and to see which posts are useful, mostly through the summary statistics the platforms give us.

We publish posts and read those statistics through tools connected only to Nadhra’s own accounts: our own apps on Meta’s developer platform for Facebook, Instagram and Threads, and a social media management tool for TikTok and YouTube. Some of these tools also show us the comments on our posts. They don’t sign you in to anything, and they give us only the information about your interactions with our accounts described above.

Messages you send us

You can message us on Instagram, Facebook Messenger or WhatsApp, or by email. Depending on how you contact us, we receive your name or username, your email address or phone number, and what you write. Messages reach our customer messaging system, and emails reach our mailbox, where we read and answer them.

An AI assistant may help us answer common questions. It is run by a trusted AI provider we work with. To write a reply, it receives your message, the conversation it belongs to and the name you use on that platform. If it isn’t sure of a reply, or your question is about your privacy, it passes the conversation to a person.

Who we share information with

We share personal information only with the service providers that help us run Nadhra: our website host, our analytics provider, our error-monitoring provider, our email provider, our social media tools, our customer messaging system, and AI service providers that process data on our behalf to help answer messages. These providers may store and process information outside your country. We don’t sell your information, and we don’t use it for advertising. We may share it if the law requires us to.

How long we keep it

We keep personal information only for as long as we need it for the reasons above, and then delete it. Messages and our notes about them stay while we need them to help you or to keep a record of our conversations, or until you ask us to delete them. When you ask us to delete your information, we keep a limited record of the request, as our data deletion page explains.

Your choices and rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] or follow the steps on our data deletion page. You can also unfollow or block our accounts at any time, and each platform has its own options for deleting your comments and messages.

About our content

Our posts, our pictures and the words on this website are made with the help of AI tools and checked by AI, not by a person. They’re general information about skin care, not medical advice, and AI can make mistakes. When a post uses a realistic AI-made picture, video or voice, we switch on the platform’s AI label, and images marked as AI are illustrations, not real customers.

Age

Nadhra is for women aged 18 and over. If you’re under 18, please don’t send us personal information.

Changes to this policy

If we change this policy, we’ll update this page and the date at the top.