Deleting your data
Last updated: 12 November 2026
You can ask us at any time to delete the personal information we hold about you from Nadhra’s social media accounts and from the messages and emails you’ve sent us. This page explains how. It covers what exists today, as the Nadhra app isn’t out yet.
What we delete
- The messages and emails you sent us and our replies, kept in our customer messaging system and our mailbox.
- Any notes we made about your conversations with us.
- Your comments on our posts, if you’d like them removed.
Requests for the Android app are anonymous counts, so nothing in them identifies you. The note your browser keeps on your device goes when you clear this site’s data in your browser.
How to ask
- Email [email protected] with the subject “Delete my data”, or send the message “Delete my data” to the Nadhra account you contacted.
- Tell us the username, phone number or email address you used with us, so we can find your information. We may ask you to confirm the request from that same account, email address or phone number before we act.
- We’ll delete what we hold, ask our service providers to delete the copies they keep for us, and tell you what was deleted and anything we need to keep, and why. We aim to finish within 30 days.
What the platforms keep
Instagram, Facebook, Threads, TikTok, YouTube, X and WhatsApp hold your account and your activity there, and each has its own options for deleting comments, messages or an account. Deleting a conversation from your own inbox may leave other copies, such as ours, so contact us to have us delete what we hold.
A record of your request
We keep a limited record of how we handled your request: the date, the outcome and the least information needed to link it to you. We keep it only while we need it to show the request was completed or to meet a legal obligation, then delete it.